Privacy Policy

Effective Date: July 2026

Phynix Corporate Merchandise ("Phynix", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit phynix.online, contact us, or request information about our products and services.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information including, but not limited to:

- Your name

- Company or organisation name

- Job title

- Email address

- Telephone number

- Delivery or billing address (where applicable)

- Information relating to your enquiry or quotation request

- Artwork, logos and files supplied by you

- Any other information you voluntarily provide to us.

2. How We Collect Information

We collect personal information when you:

- Submit an enquiry through our website

- Request a quotation

- Contact us by email or telephone

- Provide artwork or branding files

- Subscribe to marketing communications (where applicable)

- Communicate with us regarding products or services.

We may also collect limited technical information automatically through our website.

3. How We Use Your Information

We use your personal information to:

- Respond to enquiries

- Prepare quotations

- Process orders

- Produce artwork proofs

- Communicate regarding products and services

- Arrange deliveries

- Improve our products and customer service

- Comply with legal obligations

- Maintain internal business records.

4. Marketing Communications

Where you have agreed to receive marketing communications, we may occasionally send information about new products, promotions or services.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

5. Disclosure of Information

We do not sell, rent or trade your personal information.

We may disclose your information only where necessary to:

- Manufacturers

- Decorators and print suppliers

- Freight and delivery providers

- Professional advisers

- Government authorities where required by law.

All third parties are expected to protect your personal information in accordance with applicable privacy laws.

6. Data Security

We take reasonable steps to protect your personal information against unauthorised access, misuse, disclosure, alteration or loss.

While we use commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records.

8. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate or incomplete.

Requests should be made using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites.

Phynix is not responsible for the privacy practices or content of those external websites.

10. Children's Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 16 years.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be published on phynix.online and will become effective immediately upon publication.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact:

Phynix Corporate Merchandise

Website: phynix.online

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Australia

13. Australian Privacy Law

Phynix Corporate Merchandise is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.